Technical Analyst I/II

Company Name:
Title: Technical Analyst I/II
Location: Minnesota-Eden Prairie
Other Locations:
Job Overview:
Works in partnership with various IT and functional business areas to drive toward technology service improvements, provide technical support and partner with teams of all areas responsible for IT service delivery.
Assists in the maintenance of service documents, execution of performance objectives and support of service level agreements within Supervalu's Install Support Team.
Job Responsibilities and Accountabilities:
Assists in the support of services and applications within functional areas of responsibility according to established procedures.
Performs routine updates of operational support documentation relating to specific applications or services.
Addresses questions, inquiries and concerns surrounding the change control environment and escalates issues as appropriate.
Assists with the review of applications, systems or IT services to identify risks, optimize opportunities and communicate findings.
Involved in the resolution of outages or high priority incidents in accordance with established procedures.
Adheres to service level agreements and targets on a consistent basis to meet quality standards for customer satisfaction.
Gathers and analyzes data to support existing solutions or alternative methods of proceeding.
Operates in a support role to other team members, performing both administrative and directed tasks.
Job Requirements:
Bachelor's degree in Computer Science or a related discipline preferred
Preferred 1-2 years relevant work experience.
Preferred work experience in the basic foundations for project methodology, ITIL and/or other continuous improvement tools.
Excellent written and verbal communication skills, strong customer focus and demonstrate ability to work in geographically dispersed teams.
Must have strong computer skills and be proficient in use of Microsoft Office applications.
Why Work for Supervalu?
SUPERVALU Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. SUPERVALU serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, SUPERVALU has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we've been providing the best service to our customers for more than 135 years.
We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. SUPERVALU is an EO employer - M/F/Veteran/Disability. VEVRAA Federal Contractor.

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