Associate Claims Care Center Representative
Provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needsMay maintain an inventory and assist the adjusting lines with low-complexity claim inventory.
Compensation Minimum:
Compensation Maximum:
Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims.
Efficiently handles interactions via inbound calls, outbound calls, and digitally.
Completes cross-functional responsibilities with multiple lines of business across the enterprise.
Demonstrates the ability to work independently and problem solve.
Identifies and gathers necessary information to accurately process claims and achieve business goals.
Provides exceptional customer service to internal/external customers and business partners.
Utilizes claim systems and other applications necessary to complete job tasks with precision.
May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.
Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
Demonstrated ability to work independently and problem solve.
Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.
Licenses Not applicable.
Travel Requirements Up to 10%.
Physical Requirements Work that primarily involves sitting/standing.
Working Conditions Hours will be 10:
40 - 7:
05pm in your local time zone Shift will be Monday - Friday with a Saturday rotation every 3 weeks.
This is a call center environment where you will spend 90% of your day on the phone with customers & follow a schedule of statuses that may change daily depending on business needs.
Other Information:
Position start date will be April 8th, 2024.
This job is primarily working from home, but you will need to be within 50 miles of one of our office locations due to in person meetings, teambuilding, etcThese locations are located in:
Madison, WIPhoenix, AZEden Prairie, MNStJoseph, MOKeene, NHNashville, TNWe encourage you to apply even if you do not meet all of the requirements listed aboveSkills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will captureWe encourage those who are passionate about what we do to apply!We provide benefits that support your physical, emotional, and financial wellbeingYou will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your healthWe also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees)In addition, our student loan repayment program and paid-family leave are available to support our employees and their familiesInterns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employerIt is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunityWe also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Recommended Skills Claim Processing Coordinating Customer Service Problem Solving Self Motivation Time Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r22p6h1h6qmpmp47x', 'ExternalApply-j3r22p6h1h6qmpmp47x'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Compensation Minimum:
Compensation Maximum:
Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities Reviews and applies coverage, assign services, interpret estimates and adjuster notes, and process payments.
Demonstrates effective planning and organizational skills, which includes time management, adhering to a schedule and servicing customer claims.
Efficiently handles interactions via inbound calls, outbound calls, and digitally.
Completes cross-functional responsibilities with multiple lines of business across the enterprise.
Demonstrates the ability to work independently and problem solve.
Identifies and gathers necessary information to accurately process claims and achieve business goals.
Provides exceptional customer service to internal/external customers and business partners.
Utilizes claim systems and other applications necessary to complete job tasks with precision.
May maintain a claim inventory and may assist the adjusting lines with low-complexity claim inventory.
Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
Demonstrated ability to work independently and problem solve.
Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.
Licenses Not applicable.
Travel Requirements Up to 10%.
Physical Requirements Work that primarily involves sitting/standing.
Working Conditions Hours will be 10:
40 - 7:
05pm in your local time zone Shift will be Monday - Friday with a Saturday rotation every 3 weeks.
This is a call center environment where you will spend 90% of your day on the phone with customers & follow a schedule of statuses that may change daily depending on business needs.
Other Information:
Position start date will be April 8th, 2024.
This job is primarily working from home, but you will need to be within 50 miles of one of our office locations due to in person meetings, teambuilding, etcThese locations are located in:
Madison, WIPhoenix, AZEden Prairie, MNStJoseph, MOKeene, NHNashville, TNWe encourage you to apply even if you do not meet all of the requirements listed aboveSkills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will captureWe encourage those who are passionate about what we do to apply!We provide benefits that support your physical, emotional, and financial wellbeingYou will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your healthWe also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees)In addition, our student loan repayment program and paid-family leave are available to support our employees and their familiesInterns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employerIt is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunityWe also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Recommended Skills Claim Processing Coordinating Customer Service Problem Solving Self Motivation Time Management Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3r22p6h1h6qmpmp47x', 'ExternalApply-j3r22p6h1h6qmpmp47x'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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