Customer Service Representative
Eden Prairie, MN Eden Prairie, MN Estimated:
$39K - $49.
4K a year Estimated:
$39K - $49.
4K a year 13 days ago 13 days ago 13 days ago Requisition ID:
34686 Job Location(s):
Eden Prairie, MN, US Job Description Danfoss is seeking a Customer Service Representative at our Eden Prairie, MN site.
The CSR will be responsible for delivering an exceptional level of customer support and will work hand in hand with our Supply Chain, and other key departments.
If you're looking to join a dynamic, global company that's truly making a tremendous impact on the lives of people in our ever-changing world, you're exactly what Danfoss is looking for.
This is a hybrid role based out of our Eden Prairie office.
Job Responsibilities Responsibilities for this position include, but are not limited to, the following.
Serves as the primary order contact for the customer.
Timely correspondence with customers via email and phone regarding product availability, delivery status, and order status Establishes and maintains effective communication of information to Account Managers, Sales Specialist, OFRs and other team members as needed, including internal and external customers.
Manage customer expectations and provide information to the customer.
Escalates issues when appropriate.
Serves as an advisor to the customer and offers suggestions and support based on customer needs.
Helps solve problems and answers order questions.
Manages customer orders, and ensures orders are processed completely, accurately and in a timely manner.
Coordinates with operations planners any changes in customer requirements, new products, and phase out of existing products.
Promoting quality and continuous improvement.
Creation or updating of standard work materials to drive the most efficient process of servicing our customers.
Supports sales & marketing with customer master data maintenance.
Background & Skills The ideal candidate possesses these skills.
HS Diploma or GED Minimum of 3 years of experience in a customer service role preferably in the manufacturing industry Excellent communication skills (oral and written), attention to detail, and strong organization skills.
Proficient in Microsoft Office (Outlook, Word, Excel, PPT etc.
) Familiarity with SAP software is a plus.
Proven problem-solving skills.
Team player who can foster positive working relationships including virtual team members.
Customer service mentality, ability to build customer trust and rapport.
Time management with the ability to be flexible and open to change.
Employee Benefits We are excited to offer you the following benefits with your employment:
Bonus system Paid vacation Flexible working hours 401K plan Personal insurance Communication package Opportunity to join Employee Resource Groups Employee Referral Program This list does not promise or guarantee any particular benefit or specific action.
They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss - Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.
No transformation has ever been started without a group of passionate, dedicated and empowered people.
We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.
To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.
It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder's mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment.
We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933.
Danfoss is family-owned, employing more than 42.
000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment.
We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933.
Danfoss is family-owned, employing more than 42.
000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39K - $49.
4K a year Estimated:
$39K - $49.
4K a year 13 days ago 13 days ago 13 days ago Requisition ID:
34686 Job Location(s):
Eden Prairie, MN, US Job Description Danfoss is seeking a Customer Service Representative at our Eden Prairie, MN site.
The CSR will be responsible for delivering an exceptional level of customer support and will work hand in hand with our Supply Chain, and other key departments.
If you're looking to join a dynamic, global company that's truly making a tremendous impact on the lives of people in our ever-changing world, you're exactly what Danfoss is looking for.
This is a hybrid role based out of our Eden Prairie office.
Job Responsibilities Responsibilities for this position include, but are not limited to, the following.
Serves as the primary order contact for the customer.
Timely correspondence with customers via email and phone regarding product availability, delivery status, and order status Establishes and maintains effective communication of information to Account Managers, Sales Specialist, OFRs and other team members as needed, including internal and external customers.
Manage customer expectations and provide information to the customer.
Escalates issues when appropriate.
Serves as an advisor to the customer and offers suggestions and support based on customer needs.
Helps solve problems and answers order questions.
Manages customer orders, and ensures orders are processed completely, accurately and in a timely manner.
Coordinates with operations planners any changes in customer requirements, new products, and phase out of existing products.
Promoting quality and continuous improvement.
Creation or updating of standard work materials to drive the most efficient process of servicing our customers.
Supports sales & marketing with customer master data maintenance.
Background & Skills The ideal candidate possesses these skills.
HS Diploma or GED Minimum of 3 years of experience in a customer service role preferably in the manufacturing industry Excellent communication skills (oral and written), attention to detail, and strong organization skills.
Proficient in Microsoft Office (Outlook, Word, Excel, PPT etc.
) Familiarity with SAP software is a plus.
Proven problem-solving skills.
Team player who can foster positive working relationships including virtual team members.
Customer service mentality, ability to build customer trust and rapport.
Time management with the ability to be flexible and open to change.
Employee Benefits We are excited to offer you the following benefits with your employment:
Bonus system Paid vacation Flexible working hours 401K plan Personal insurance Communication package Opportunity to join Employee Resource Groups Employee Referral Program This list does not promise or guarantee any particular benefit or specific action.
They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss - Engineering Tomorrow At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.
No transformation has ever been started without a group of passionate, dedicated and empowered people.
We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.
To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.
It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder's mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment.
We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933.
Danfoss is family-owned, employing more than 42.
000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment.
We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933.
Danfoss is family-owned, employing more than 42.
000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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